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We are happy to hear from you if you don't find the answer to your question here.


Licensing

How do i get a license?

Trial licenses and extension of existing trials are requested on https://my.atlassian.com. Licenses are bought from Atlassian Marketplace or through your preferred Atlassian Expert. 

Can we extend our trial beyond 30 days?

Sure, here are direct links to where you can generate new licenses. 

Which license tier do I need when purchasing an add-on?

See Atlassian's licensing FAQ:   https://www.atlassian.com/licensing/marketplace#licensingandpricing-1

"Purchase the license tier that matches the number of users you have licensed for your host application. For example, if you have a 25-user Confluence license, purchase the Confluence add-on at the 25-user tier. 
The add-on will only function if its license matches or exceeds the tier of the host application – even if only some of your licensed users need to use the add-on."

For JIRA, the license has to match the highest application tier. If you have a 500-user JIRA Software license, and a 250-user Core license, then the license needs to be at the 500 level. 

JIRA ServiceDesk customers can log in with our add on for free since they are not counted against the user tier.

Examples:

25 JIRA service desk agents and 10000 service desk customers = Kerberos 25 user license

50 JIRA service desk agents, 10000 service desk customers, 500 JIRA Software Users = Kerberos 500 user license

What happens when the trial expires?

Without a license our plugin will not log in users. Users are presented with the standard logon page. The Kerberos test page will still function, and will report whether a user can successfully log in or not. 

Environment

Can SAML and Kerberos work in combination?

Yes! When both SAML and Kerberos is configured, Active Directory joined devices can benefit from password-less SSO with Kerberos, while mobile phones and other standalone devices are offered SAML SSO.


Can we add multiple Identity Providers?


Yes, add as many as you like!


Is logging in with mobile devices supported?


Yes, JIRA Mobile and Confluence Mobile clients are offered SAML login. 


How can I solve getting a 'BeanInstantiationException: Failed to instantiate [org.kantega.atlaskerb.saml.SamlConfManager]' during startup when using AppDynamics?

Some customers have tried using Kantega Single Sign-on in combination with AppDynamics. Then they have struggeled with getting the error message above during startup. To solve this, please add the following parameters in startup script:

-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.*,com.resolution.*,org.apache.xml.serializer,net.shibboleth.utilities.*,org.opensaml.core.*


Do I need a license fro Atlassian Crowd to use the Connetor feature?

No, Atlassian Crowd Server is not used to make connectors work, so you do not need to have a license for this. The Connector feature uses the Crowd protocol for user communication with the Atlassian products, that is all.

SAML FAQ

SAML specific FAQ

Kerberos FAQ

Kerberos specific FAQ

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