You can also send an email directly to firstname.lastname@example.org
Our official opening hours for email support is 8 am to 4 pm (08-16), Central European Time.
If we need more information, we might invite you to a live web chat where we can learn more about your environment, share screen shots and ask questions.
Remote Screen Sharing
In cases where the information we can get through email and web chat is not sufficient, we We can also invite you to a remote screen sharing session. This way we can observe your problem directly, find our what is going wrong and how to fix it.