Requesting support

We take pride in offering quick, relevant and effective support. If you have a problem, please don't hesitate to reach out to us.

Email support

The easiest way to reach us is to send an email to atlassian.support at kantega.no 

If you include information / screen shots from the Kerberos Authentication Test Page and the Active Directory Test Page, we can often see what is going wrong and suggest changes which can remedy the problem. 

SLA

Our official opening hours for email support is 8 am to 4 pm (08-16), Central European Time.

Service Desk

File a support request through our servicedesk.

Web chat

If we need more information, we might invite you to a live web chat where we can learn more about your environment, share screen shots and ask questions.

Remote Screen Sharing

In cases where the information we can get through email and web chat is not sufficient, we can also invite you to a remote screen sharing session. This way we can observe your problem directly, find our what is going wrong and how to fix it.